What pops into your head when you hear the word “software”? Many business leaders would reply “computers” or “technology”, which is ironic because software is all about people. Software is conceived by people, built by people, and intended for people to use. Naturally then, the quality of a software application depends on the people who create it—their ingenuity, talent, and ability to work together—and the environment in which they work. This white paper discusses the “people” aspect of software development.