Customer Service
Integrated customer service systems include knowledge management, content management, search, social media, and self service applications. We can help you increase your customer satisfaction, reduce call handle times in your call centre, improve your brand image, and drive out cost through operational efficiency improvements.
Solutions for the Real World
Our solutions are at work every day, powering hundreds of companies in retail, distribution, media and publishing, manufacturing, financial services, telecommunications, and other areas.
Call Center and Customer Support
Turn customer service reps into your best sales people—and see dramatic improvements in both customer loyalty and sales.
Enterprise Search
Enhance employee productivity and leverage the value of your enterprise content with tools to help your employees make the best decisions available.
Knowledge management
How information is shared and used has a direct impact on how customers experience and value the organization. For example:
- Self-service web experiences depend upon a customer’s ability to find and retrieve information from the knowledge base.
- Contact center productivity depends on the organization’s knowledge base and how easily agents can access it to resolve customer problems.
- The knowledge management system’s ability to track, store and assess customer service metrics powers a vital feedback loop that enables improvements in meeting customer needs.
Knowledge management powers customer service
InQuira delivers a powerful suite of knowledge management tools aimed at one goal: Deliver the right information to the right person at the right time. InQuira solutions are used by Apple, Nokia, 3M, E*Trade, Avis and many others.
Architech Solutions is an InQuira strategic partner
We’ve built custom InQuira solutions for hotel chains, national telecommunications companies, retail giants, large pharmaceuticals, and major financial institutions.
Contact us to learn how to:
- Define metrics and success measures for your knowledge management initiative
- Empower your call centre agents with the knowledge they need
- Tap your customers as a source of ideas and knowledge
- Leverage your knowledge base to improve every Web, mobile and social media self-service interaction
Learn more, or book a Free Discovery Session »