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Challenge

  • A sales skills assessment company needed to provide a stream of customized products to companies and individual sales reps.
  • Each customer engagement and every new product required IT effort beyond the company’s one-person resources.
  • The firm’s website and reports looked dated, and user experience was poor.
  • The company asked us, “Can you design a system using our current technology that gives users more power and control, automates our manual processes, and creates a framework for future expansion?”

Solution

  • Architech built a custom application using Force.com for administration, Java for customer-facing surveys, and a PDF report generator.
  • The solution includes user-friendly content management for the website and reports, completely flexible survey design tools and automated workflow and notifications.
  • Users can easily define and build new products, such as 360 degree peer reviews, without IT involvement, and the system integrates customer CRM data with purchase transactions, surveys and end reports.
  • Robust analytics and reports enable better management control

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Results

  • 70 percent reduction in time-to-market and $10K savings per new product
  • A more customer-responsive, competitive system that’s easier to maintain
Telecommunications
  • Allied Wireless
  • Bell
  • Cogeco
  • Fido
  • Public Mobile
  • Rogers
  • Telus
  • WIND Mobile
Finance & Insurance
  • Alpha Group
  • American Express
  • Clarica
  • E*Trade
  • Nationwide Financial
  • Nationwide Insurance
  • RBC Financial Group
Technology
  • CyberSource
  • Lexmark
  • Roxio
  • Saitech International
  • Symantec
  • Telemerge
  • Tucows
Public Sector & Non-Profit
  • City of Toronto
  • David Suzuki Foundation
  • Heart & Stroke Foundation of Ontario
  • HotDocs Film Festival
  • Seneca College
  • Toronto International Film Festival
  • Toronto Public Library
Retail
  • GoodYear
  • Lowes
  • Walmart
Other
  • AES
  • Bally Total Fitness
  • Choice Hotels
  • Halliburton
  • Thane Crossley
Architech Solutions
Walmart Showcase
Retail Education and Ordering Kiosk
Walmart wanted a self-serve kiosk for more than 2,500 locations across North America that would allow customers to learn about and shop for tires.
Retail Education and Ordering Kiosk
Rogers Showcase
Rogers Catalyst
Rogers Communications wanted a portal allowing developers to innovate, test applications quickly and enable a variety of mobile apps and services accessed by more than 8.5 million wireless subscribers.
Rogers Catalyst
 
Wind Mobile Showcase
Payment Services Strategy
Wind Mobile needed the ability to accept payments from customers online 24x7 using multiple channels, and required enterprise logging and notification services.
Payment Services Strategy
B2B E-commerce Portal Showcase
B2B E-commerce Portal
An apparel company requested our help to add more B2B clients to its E-commerce application, without a total rebuild or new deployment per customer.
B2B E-commerce Portal
 
Application Technology Audit Showcase
Application Technology Audit
A client asked us to audit its technology platform and present results - within a two-week deadline.
Application Technology Audit
Mobile Data Services Showcase
Mobile Data Services
A large Canadian wireless network operator required a unified solution for its systems that faced capacity limitations, revenue leakage, and difficulty supporting new services.
Mobile Data Services
 
Thane Crossley Partners Showcase
Cloud-Based Reporting Tool
Thane Crossley Partners asked us, "Can you design a system using our current database that gives users more power and control, automates our manual processes, and creates a framework for future expansion?"
Cloud-Based Reporting Tool
MTS Allstream Showcase
Customer Support Portal
MTS wanted to enhance its customer support knowledge management solution.
Customer Support Portal
 
Bell Mobility Showcase
Call Centre Support Portal
Bell intended to revamp the OneSource user interface and streamline its content.
Call Centre Support Portal
Cogeco Data Showcase
Customer Self-Service Portal
Cogeco wanted a customer portal featuring single sign-on, content management capabilities, and more.
Customer Self-Service Portal
 
Heart and Stroke Foundation of Ontario Showcase
Cloud Platform Back-Office Automation
The Heart and Stroke Foundation of Ontario turned to us for a solution to a complex P2P program.
Cloud Platform Back-Office Automation
Toronto Public Library Showcase
Web Application Migration and Improvement
The Toronto Public Library asked us, "Can you help visitors search our 11 million items faster and easier, while reducing the cost of our infrastructure?"
Web Application Migration and Improvement
 
Choice Hotels Showcase
Customer Support and Information Portal
Choice Hotels asked us to help improve customer retention, support, and self-help capabilities on its website.
Customer Support and Information Portal