Challenge
- A sales skills assessment company needed to provide a stream of customized products to companies and individual sales reps.
- Each customer engagement and every new product required IT effort beyond the company’s one-person resources.
- The firm’s website and reports looked dated, and user experience was poor.
- The company asked us, “Can you design a system using our current technology that gives users more power and control, automates our manual processes, and creates a framework for future expansion?”
Solution
- Architech built a custom application using Force.com for administration, Java for customer-facing surveys, and a PDF report generator.
- The solution includes user-friendly content management for the website and reports, completely flexible survey design tools and automated workflow and notifications.
- Users can easily define and build new products, such as 360 degree peer reviews, without IT involvement, and the system integrates customer CRM data with purchase transactions, surveys and end reports.
- Robust analytics and reports enable better management control
Results
- 70 percent reduction in time-to-market and $10K savings per new product
- A more customer-responsive, competitive system that’s easier to maintain
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Telecommunications
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Finance & Insurance
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Technology
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Public Sector & Non-Profit
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Retail
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Other
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Retail Education and Ordering Kiosk
Walmart wanted a self-serve kiosk for more than 2,500 locations across North America that would allow customers to learn about and shop for tires.
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Rogers Catalyst
Rogers Communications wanted a portal allowing developers to innovate, test applications quickly and enable a variety of mobile apps and services accessed by more than 8.5 million wireless subscribers.
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Payment Services Strategy
Wind Mobile needed the ability to accept payments from customers online 24x7 using multiple channels, and required enterprise logging and notification services.
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B2B E-commerce Portal
An apparel company requested our help to add more B2B clients to its E-commerce application, without a total rebuild or new deployment per customer.
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Application Technology Audit
A client asked us to audit its technology platform and present results - within a two-week deadline.
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Mobile Data Services
A large Canadian wireless network operator required a unified solution for its systems that faced capacity limitations, revenue leakage, and difficulty supporting new services.
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Cloud-Based Reporting Tool
Thane Crossley Partners asked us, "Can you design a system using our current database that gives users more power and control, automates our manual processes, and creates a framework for future expansion?"
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Customer Support Portal
MTS wanted to enhance its customer support knowledge management solution.
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Call Centre Support Portal
Bell intended to revamp the OneSource user interface and streamline its content.
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Customer Self-Service Portal
Cogeco wanted a customer portal featuring single sign-on, content management capabilities, and more.
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Cloud Platform Back-Office Automation
The Heart and Stroke Foundation of Ontario turned to us for a solution to a complex P2P program.
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Web Application Migration and Improvement
The Toronto Public Library asked us, "Can you help visitors search our 11 million items faster and easier, while reducing the cost of our infrastructure?"
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Customer Support and Information Portal
Choice Hotels asked us to help improve customer retention, support, and self-help capabilities on its website.
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