Challenge
- Computer systems at a large Canadian wireless carrier suffered from capacity limitations, revenue leakage, and difficulty supporting new services.
- The challenge was complicated by multiple lines of business and the need for a unified solution
- They asked Architech Solutions, “Can you improve how we measure and charge for our wireless and fixed-line Internet services?”
Solution
- We gathered business requirements from across the enterprise, assessed existing systems and evaluated nine vendor proposals to develop an architecture and deployment strategy roadmap.
- We recommended an open, modular solution, using products from several vendors and standard enterprise-wide protocols.
- We introduced new capabilities for all data products and services, including prepaid and postpaid billing models, real-time notice of charges, pre-authorization of charges, advanced rating rules, and automated end-to-end regression testing.
Results
- All levels of the client enterprise, including IT and engineering, endorsed the Architech solution.
- The client began implementation in 2007, using our recommended strategy roadmap.
- Our solution will reduce capital expenditures by $15M over two years, revenue leakage by $2M, and time-to-market for new services by up to 50 percent.
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Telecommunications
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Finance & Insurance
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Technology
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Public Sector & Non-Profit
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Retail
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Other
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Retail Education and Ordering Kiosk
Walmart wanted a self-serve kiosk for more than 2,500 locations across North America that would allow customers to learn about and shop for tires.
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Rogers Catalyst
Rogers Communications wanted a portal allowing developers to innovate, test applications quickly and enable a variety of mobile apps and services accessed by more than 8.5 million wireless subscribers.
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Payment Services Strategy
Wind Mobile needed the ability to accept payments from customers online 24x7 using multiple channels, and required enterprise logging and notification services.
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B2B E-commerce Portal
An apparel company requested our help to add more B2B clients to its E-commerce application, without a total rebuild or new deployment per customer.
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Application Technology Audit
A client asked us to audit its technology platform and present results - within a two-week deadline.
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Mobile Data Services
A large Canadian wireless network operator required a unified solution for its systems that faced capacity limitations, revenue leakage, and difficulty supporting new services.
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Cloud-Based Reporting Tool
Thane Crossley Partners asked us, "Can you design a system using our current database that gives users more power and control, automates our manual processes, and creates a framework for future expansion?"
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Customer Support Portal
MTS wanted to enhance its customer support knowledge management solution.
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Call Centre Support Portal
Bell intended to revamp the OneSource user interface and streamline its content.
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Customer Self-Service Portal
Cogeco wanted a customer portal featuring single sign-on, content management capabilities, and more.
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Cloud Platform Back-Office Automation
The Heart and Stroke Foundation of Ontario turned to us for a solution to a complex P2P program.
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Web Application Migration and Improvement
The Toronto Public Library asked us, "Can you help visitors search our 11 million items faster and easier, while reducing the cost of our infrastructure?"
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Customer Support and Information Portal
Choice Hotels asked us to help improve customer retention, support, and self-help capabilities on its website.
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