Challenge
- Visitors to a large metropolitan library were forced to use an antiquated Web application to search for books and research materials.
- The library asked us, “Can you help visitors search our 11 million items faster and easier?”
Solution
- We wrote a new search application using Endeca Information Access technology.
- We helped with user experience (UX) design and testing, and provided recommendations for ongoing improvements.
- For example:
Results
- In tests, users rated the improved interface dramatically higher.
- The library management and staff were thrilled with our contribution.
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Telecommunications
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Finance & Insurance
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Technology
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Public Sector & Non-Profit
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Retail
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Other
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Retail Education and Ordering Kiosk
Walmart wanted a self-serve kiosk for more than 2,500 locations across North America that would allow customers to learn about and shop for tires.
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Rogers Catalyst
Rogers Communications wanted a portal allowing developers to innovate, test applications quickly and enable a variety of mobile apps and services accessed by more than 8.5 million wireless subscribers.
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Payment Services Strategy
Wind Mobile needed the ability to accept payments from customers online 24x7 using multiple channels, and required enterprise logging and notification services.
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B2B E-commerce Portal
An apparel company requested our help to add more B2B clients to its E-commerce application, without a total rebuild or new deployment per customer.
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Application Technology Audit
A client asked us to audit its technology platform and present results - within a two-week deadline.
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Mobile Data Services
A large Canadian wireless network operator required a unified solution for its systems that faced capacity limitations, revenue leakage, and difficulty supporting new services.
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Cloud-Based Reporting Tool
Thane Crossley Partners asked us, "Can you design a system using our current database that gives users more power and control, automates our manual processes, and creates a framework for future expansion?"
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Customer Support Portal
MTS wanted to enhance its customer support knowledge management solution.
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Call Centre Support Portal
Bell intended to revamp the OneSource user interface and streamline its content.
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Customer Self-Service Portal
Cogeco wanted a customer portal featuring single sign-on, content management capabilities, and more.
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Cloud Platform Back-Office Automation
The Heart and Stroke Foundation of Ontario turned to us for a solution to a complex P2P program.
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Web Application Migration and Improvement
The Toronto Public Library asked us, "Can you help visitors search our 11 million items faster and easier, while reducing the cost of our infrastructure?"
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Customer Support and Information Portal
Choice Hotels asked us to help improve customer retention, support, and self-help capabilities on its website.
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