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It really doesn’t matter whether you’re working on a new mobile app, a feature update to an existing application or changing your call to action: the ideal timeline for most organizations would probably be “yesterday.” It’s not that people are being unreasonably impatient. By the
When you think of a successful company, what’s the first thing that comes to mind? Is it Netflix’s streaming app domination? Oral B’s toothbrush empire? Perhaps Airbnb’s billion-dollar industry takeover? While all three of these examples are from different companies in different industries, they have one thing
In life, risk is all but inevitable. That’s just as true in our financial choices and daily work life as it is in our social interactions and health decisions. Whether we like it or not, every time we walk out of the house there’s some
Ask your friends, family or coworkers about the products they love most, and you’ll often see a similar expression cross their faces. It doesn’t matter whether they talk about how attractive the product or service is, how easy it is to use or how it’s
We need to ensure that a conversation interface will actually be easier to use for our audience, taking into consideration their context of use and accessibility needs.
Conversation design (also called voice design, voice user interface (VUI) design, or conversation user interface design (CUI)) is building experiences where a user interacts with an Artificial Intelligence (AI) agent to complete tasks.
Over the last few years a new element has gained traction in the world of digital development: the ‘Design System’. “A Design System is a collection of reusable…
The ethical tech debate is becoming an increasingly essential topic in the design and tech community today. The establishment of The Center for Humane Technology…
Challenges of Integrated UX Conversations like “Hey, have you used this new app? It’s amazing!” are quite common these days. Every day we are using various applications spanning across different platforms. User experience design (UX) is revamping the application with an aim to ensure customer
Together, data and design enable our team to work with our clients to build better products for their end-users.
Responsive Design is outdated. Adaptive Design is labour intensive. Is there a better solution?
While technology is driving a lot of the change, the role of designers (service designers, interaction designers, etc.) will become even more crucial in terms of solving real-world problems and addressing underlying human needs.
In the consulting world, we’re often asked to wear more than one hat at a time. While this definitely keeps you on your toes, at times, it can be stressful and even lead to tension on your team when more than one person is trying to do the same job.
AI is here, and it’s changing the way that we interact with technology on a daily basis. Most of the time, we don’t even realize when it’s happening.
We recently helped a Real Estate Investment Trust (REIT) use machine intelligence to inform the design of an entirely new system. During our analysis we used the data to understand if there were predictive qualities in the numbers.