Rogers

“Architech had an intense customer focus at Rogers. They became a natural extension of our functional teams and a working-level partner, allowing us to deliver Rogers One Number in a very collaborative mode.” – Larry Baziw, Director, Rogers Communications

With over 9 million customers under the Rogers Wireless brands, Rogers was searching for a way to connect all of a customer’s wireless services and devices under one umbrella to create an easy and effortless customer experience.

The Challenge:

Architech was engaged by Rogers to build a web portal, a mobile call management tool, and an iPad application as the primary components of Rogers One Number, allowing customers to talk, text, and chat over Wi-Fi using their Rogers phone number.

The Solution:

The solution was built concurrently with the rollout of Rogers’ new IMS network architecture, making for a complex and challenging development environment in which to deliver. Our design team aligned multiple business stakeholders — with a single vision for the overall experience — and launched a compelling user experience platform that continues to meet the desired goals today. To meet the scale requirements of the solution, we launched a cross-platform and cross-device system, with views for desktop, tablet, and mobile phones that are contextually appropriate for how the user expects to engage with the device.

The Results:

The solution implemented increased brand loyalty and created a unique brand experience and user journey. The client was able to leverage subscriber information for messaging services, manage community based messaging, converge access for all subscribers, and deliver an easy-to-use and reliable customer journey.

“Architech had an intense customer focus at Rogers. They became a natural extension of our functional teams and a working-level partner, allowing us to deliver Rogers One Number in a very collaborative mode.” — Larry Baziw, Director, Rogers Communications

Get in Touch