Rogers Digital Form Builder

CAse Study

ROGERS

At a Glance

Rogers, a prominent telecommunications company, grappled with the intricate task of overseeing numerous legacy platforms for form production. This predicament led to soaring maintenance expenses and a less-than-optimal user experience. To tackle these issues head-on, Rogers embarked on a mission to revolutionize their form management processes, aiming to boost efficiency and make access more seamless for all.

THE CHALLENGE

Overcoming Costs and Accessibility Challenges in Legacy Form Production Management System

Rogers needed to manage numerous outdated systems and applications specifically for handling forms. This included a critical service for accessible emergency text calls. The upkeep of these old systems was costly, and they were struggling with a backlog of new form requests. Rogers set out to find a straightforward solution focused on form management, with the goal of improving accessibility, cutting costs, and speeding up the deployment of new forms across their entire enterprise, including subsidiary company Fido.

THE TECHNICAL SOLUTION

Modernized Form Management System with a Cloud Native, Accessible Digital Form Builder for Streamlined Operations

Architech implemented the Digital Form Builder, which smoothly connected Contentful, Adobe Analytics, and Dynatrace. They also utilized Rogers' Java SpringBoot stack. To ensure a hassle-free deployment, they employed Azure DevOps and GitHub.

The result was a streamlined digital system with efficient caching, supported routing via Akamai, and full compliance with WCAG 2.0 AA accessibility standards. Thanks to the Digital Form Builder, Rogers and Fido product owners found it easy to create, set up, and launch forms with minimal technical resources.

THE Business solution

Overcoming Costs and Accessibility Challenges in Legacy Form Production Management System

The updated form builder met accessibility and security standards, reducing regulatory concerns and ensuring compliance. Its scalability supported over 45 different use cases for both Rogers and Fido, resulting in substantial cost savings. Additionally, Architech's Accessibility practice team created an Accessibility Feedback form to engage the public and aid regulatory compliance efforts.

The form builder enhanced the user experience with a simplified user interface, making it easy for product owners to create, configure, and launch forms quickly, all without requiring developer assistance.

ROGERS

Rogers Ignites Operational Efficiency and Accessibility with Modernized Digital Form Builder

ROGERS

Rogers Ignites Operational Efficiency and Accessibility with Modernized Digital Form Builder

CAse Study

ROGERS

At a Glance

client

headquarters

Company Size

Industry

founded

THE CHALLENGE

Overcoming Costs and Accessibility Challenges in Legacy Form Production Management System

THE TECHNICAL SOLUTION

Modernized Form Management System with a Cloud Native, Accessible Digital Form Builder for Streamlined Operations

THE Business solution

Overcoming Costs and Accessibility Challenges in Legacy Form Production Management System

the REsults

Rogers saved a lot of money, made customers happier, and reduced regulatory risks thanks to the successful implementation. Architech's technical expertise and strategic guidance helped Rogers move towards a more efficient digital future, where they found new ways to work better and grow sustainably.