TELUS Health's outdated website faced several critical issues. It couldn't effectively engage users and lacked the flexibility to adapt to the company's growth, hindering its ability to showcase the interconnectedness of its healthcare solutions. Trust was essential in the healthcare industry, and TELUS Health needed a credible website to reflect its leadership. Working with a previous vendor, that faced challenges related to essential tools and effective collaboration, resulted in onboarding difficulties which delayed the project. Fortunately, Architech's prior successes with various TELUS teams, positioned Architech as the best tech partner to solve these challenges.

Architech's expertise in design and digital transformation led to an improved user experience for TELUS Health. Simplifying complex healthcare information, search ability and navigation, while enhancing user engagement, product awareness, and lead generation. The transformation provided a foundation for digital flexibility, with 13 templates forming the basis for over 140 pages in both English and French.

This not only diversified content presentation but also offered a flexible structure for accommodating evolving online needs. Additionally, Architech developed a built-in lead generation process to identify potential customers, guiding them through the purchasing journey. Lastly Architech’s provided documentation helped streamline the development of additional templates, ensuring TELUS Health's capability to keep pace with digital demands.