Redesigned service operations, measured on the numbers that run the business.
Architech has redesigned customer engagement and back-office processes for national home services operators. Every redesign is measured against operational KPIs - cycle time, first-time-fix rate, cost per service call.
Architech has always been a partner and an extension of the Roto-Rooter team. They are passionate about their work and strive to produce the best end result, and on time.
Where redesign lands
AI sorts each incoming call, routes it to the right place, and fills in the customer's details before your agent even picks up - so they spend their time deciding, not typing. First-touch resolution rises without sacrificing service quality.
AI handles exception handling and scheduling decisions inside your existing dispatch systems. A person keeps the discretionary calls.
Answers pulled straight from your service catalogue, procedures, and pricing data - consistent and cited, at the point of customer contact.
AI reads the paperwork, pulls out what matters, and cross-checks it against your records, so back-office and billing work that took days moves in hours - with the trail kept for audit.
Proof
Why Architech
Architech has redesigned customer engagement and back-office workflows for national home services operators running high call volumes across many markets - live in real use, not a proof of concept.
Workflows run alongside your existing dispatch, CRM, and billing systems - through supported APIs and event streams. Frontline staff keep the systems they already know.
Outcome Assurance ties workflow performance to cycle time, first-time-fix rate, and cost per service. We are not finished until that number actually moves.
How we deploy
The code lives in your own repository and your own cloud - Azure, Google Cloud, or AWS - behind your own access controls. There is no proprietary Architech platform to lock into.
A person signs off where it matters, access is scoped by role, and every action is traceable - built into the workflow itself, not layered on afterward. The AI Foundations Blueprint documents how AI reaches your data before any build begins.
Outcome Assurance ties system performance to the business metric the workflow was built to move, not to model scores. If the KPI does not move, the workflow is not done.
Frequently asked
Pick the workflow that matters most and set the sliders to how the work actually runs. Every figure is built from your own numbers, not our projections.
No savings promises. A structural read on how much of one workflow's annual cost sits in the steps AI typically touches.
Built entirely from your own numbers. The diagnostic later opens pre-filled with what you set here, so nothing is asked twice.
What you get
Tell us the part of your operation that costs too much or takes too long, and we'll come back with where AI can move the number - and how a Jumpstart would scope it.
For Home Services and Field Operations operations.
Prefer to talk to an engineer first?
Talk to an AI EngineerNext step
The AI Jumpstart is the disciplined entry point: three weeks, executive-led, paid. You come out knowing the two or three places in your operation where AI would pay for itself, what each is worth, and which one to start with - with a clear go or no-go. When one moves into a Transformation Blueprint, it carries the Acceptance Guarantee: criteria agreed in Week 1, no fee if Blueprint outcomes are not accepted.
