As your Collections AI agent, I'll call, text and email your customers to settle small balance accounts, escalate requests when necessary and act as a co-pilot for your live agents... All with a personalized and friendly touch!
Collections AI speaks with your customers through fluent voice, text and email conversations to explore and negotiate their payment options. Outreach is empathetic, personal and tailored for each customer.
For scenarios demanding human judgment, Collections AI escalates the case to a live human agent, ensuring complex issues are handled with the necessary personal touch.
In instances where an agent’s involvement is crucial, Collections AI serves as an efficient co-pilot. Your human agents will be equipped with essential customer data & information.
Collections Al can handle complex, multi-intent inquiries and deliver responses in under a second, maintaining natural conversation flow.
Empathetic outreach and personal user experience while providing flexible payment options.
Cultural awareness and sarcasm detection make interactions respectful and productive.
adapts to your unique compliance requirements to ensure you're always aligned with regulations and audit ready.
Serve your customers in real time through Complex behavioral science and data-driven insights.
Effortlessly integrates with your existing tech ecosystem.
Continuously enhances performance based on responses and input from agents.
The precision and continual optimization you need to continually delight your customers and maintain a competitive edge.
Recover funds from previously abandoned receivables, which can represent millions of dollars for some enterprises.
Cut down expenses linked to traditional collection.
Allocates human resources to higher-priority tasks requiring critical judgment.
Offers an edge in the market with efficient, customer-friendly debt recovery.