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About Architech

22 years building the systems that run real operations

A Canadian engineering firm taking AI from pilots into the daily work of real operations.

For 22 years we have designed and built critical business systems for organizations like RBC, TELUS, and Canadian Tire - systems where failure shows up on an operations dashboard, not in a slide deck. Today we apply that experience to one problem: taking AI out of pilots and into the workflows your operation runs on every day, measured against your numbers.

The Firm

Who we are

We have spent 22 years and more than 500 projects building the systems operations actually run on. Not pilots. The systems your operation actually runs on, with real volume, real uptime, and real consequences when they fail.

Headquartered in Toronto, with remote delivery from Krakow and across Latin America, we field senior teams across time zones on every engagement.

We are Google Cloud and Microsoft partners, engineering in the cloud platforms our clients already run.

Built and run over 22 years

  • Carrier-grade billing and rating engines, provisioning systems, and complex middleware integrations
  • Customer experience platforms across web, mobile, and self-service
  • High-volume e-commerce and checkout systems
  • Enterprise search and customer support platforms
  • A global supply chain visibility platform
  • Cloud infrastructure modernizations of core systems
  • Customer loyalty platforms at national scale
  • Digital products taken from concept to launch

That is the same discipline we now bring to AI.

22YEARS

Selected Clients

Air Miles
Aon
Bayshore Health
Bel
Boar's Head
Bioventus
Canadian Tire
CIBC
CMIC
Compass Group
Crozier
D+H
DB Schenker
Descartes
Get Ready Global
Goodfood
Goodlife Fitness
ICANN
Iron Mountain
Mortgage Alliance
Ontario
RBC
Rogers
Roto-Rooter
Sienna Senior Living
SportChek
TD Bank
TELUS
Vancity
Westshore Terminals

Selected clients across telecommunications, finance, infrastructure, healthcare, and other complex operating environments.

Recognition

Recognized for the work and the workplace

Great Place to Work Certified badge

Great Place to Work

Great Place to Work Certified

  • 2021
  • 2022
  • 2023
  • 2024
  • 2025
  • 2026

Recognized as

Best Workplaces in Canada · Best Workplaces in Technology · Best Workplaces in Professional Services · Best Workplaces in Ontario · Most Trusted Executive Teams · Best Workplaces for Today's Youth · Best Workplaces for Giving Back

See the announcement
Fast Company Best Workplaces for Innovators 2025

Fast Company

Best Workplaces for Innovators

  • 2025

Recognized as

Global Top 10: AI, Automation & Machine Learning Excellence

See the announcement
Global Investors Forum Canada AI Landscape Spotlight 2025

Global Investors Forum

Canada AI Landscape Spotlight

  • 2025

Recognized as

Top 40 leading Canadian AI companies

See the announcement
It has been such a pleasure working with Architech. They quickly became valuable members of the team and dove right into some really challenging projects. The team is highly skilled and great at managing multiple priorities while being pragmatic in their approach to solving problems.
Stephanie PitsikoulisB2B Manager, TELUS
Why Architech

What makes Architech different

Redesign, not automate

Most firms automate tasks inside a broken workflow. We start with how work actually flows, then redesign it around what becomes possible when human judgment and AI capability work together.

Measured, not projected

We measure where the workflow stands today before we build, agree on targets at every checkpoint where you decide whether to continue, and measure the real results once it is live. MIT research found that 95% of enterprise AI pilots deliver no measurable ROI. We prove ours do.

A guarantee with teeth

Every stage is fixed fee, with pricing published on the site - no open-ended time and materials. The Transformation Blueprint runs under the Acceptance Guarantee: if Blueprint outcomes are not accepted, there is no fee.

One team, start to finish

A senior pod carries your workflow through every stage - no handoffs, no rotating teams, no lost context. An AI System Lead owns the whole system, start to finish. A Delivery Lead owns the commercial outcome.

Adoption from day one

Most AI failures are people and process failures, not model failures. Change management starts in discovery and ramps through every stage - embedded in the work, not bolted on at the end.

Your systems, your code

We are not locked to any one AI vendor. The code we build runs in your own cloud, behind your own access controls, wired into the systems you already operate. You own the build - no platform lock-in, no seats to license.

The AI Operating System

The system that makes AI work in operations.

Point AI at one task and you get a demo. Get lasting results and you need three things working together: the workflow, the models that make the calls, and the data they draw on - kept honest by ongoing measurement.

The same three-layer system we introduce on the homepage is what we engineer on every build - operational workflows, the models that run them, and the data foundation they reason over - held to the results we committed to by Outcome Assurance, the ongoing measurement that runs across every layer.

Outcome Assurance[Harness]

  • Evaluation & Golden Datasets
  • Governance
  • Security
  • Observability
  • Cost & FinOps

The system of checks that spans every layer - evaluation, governance, security, cost, and a clear view of how it is behaving, wrapped around the whole system, so the results you were promised keep holding once it is live in your operation, not just on day one.

  1. Operational Workflows[Intelligence]

    • Workflow Execution
    • Decision Support
    • Knowledge Access
    • Revenue Operations
    • Orchestration
    • Human-in-Loop Controls

    The workflows where impact is created - carried out, coordinated, and routed with human judgment on the exceptions that matter.

  2. AI Decision and Automation Layer[Models]

    • Agents & Models
    • Foundational LLMs
    • Domain-Specific SLMs
    • Traditional ML Algorithms
    • Model Ensembles
    • Model Monitoring & Evaluation

    The model stack matched to each task - foundational LLMs, domain-specific and modality-centric models, and classical ML, monitored and checked once it is live.

  3. Data and Systems Foundation[Context]

    • Core Systems
    • Data Pipelines
    • Retrieval Systems
    • Domain Knowledge Graphs
    • Document Processing
    • Security & Identity

    The domain context AI reasons over - core systems, pipelines, retrieval, and knowledge graphs that ground decisions in how your operation actually works.

Enterprise-governed, production-ready, and scalable by design. Each layer integrates with the next.
Where This Works Best

Built for operationally complex organizations.

Designed for mid-market organizations with complex workflows and limited internal AI capability.

Architech is the right partner when:

  • Decisions move slowly through approvals
  • Information is fragmented across systems
  • Operational workflows are complex and high-volume
  • Leadership wants AI deployed safely and deliberately
  • Pilots stalled before they became part of daily operations
Engagement model

The Work Redesign System

Organizations rarely fail because they lack AI ideas. They fail because they lack structure. Each stage ends with something you own - first the two or three places where AI would pay for itself, then one process rebuilt and running live against your current numbers, then the adoption that makes the gains hold. You see results at the end of each stage and decide whether to continue - you can stop at any point.

The first measurable result in your live operation typically lands five to seven weeks in. The AI Jumpstart is the entry point.

Senior team

Experienced operators

Our executive team, practice leads, and senior technical staff - practitioners who have spent careers building inside enterprise environments, not advisors who consult from the outside.

David Suydam

David Suydam

Founder and Chief Executive Officer

Lara Shewchuk

Lara Shewchuk

Chief Financial Officer & Operating Officer

Mark Kingston

Mark Kingston

Executive VP Services

Rohit Roy

Rohit Roy

Head of Technology

Ruth Gemoets

Ruth Gemoets

Delivery Practice Lead

Vaibhav Sabharwal

Vaibhav Sabharwal

Head of Product & Design

Candy Huo

Candy Huo

Head of Corporate Accounting

Katarzyna Orecka

Katarzyna Orecka

Global Director of Talent & Culture

Marima Van Walsh

Marima Van Walsh

Head of Business Operations & Remote Work

Daniel Inglis

Daniel Inglis

Director, Client Innovation

Balaji Abiraman

Balaji Abiraman

Practice Lead, AI & Cloud Platform

Darcy Reaume

Darcy Reaume

Practice Lead, Design

Life at Architech

Global. Remote-first. Deeply connected.

It's a remote world for us! From East to West, our team spans across all of Canada, with teams in Poland and across Latin America. We always look for opportunities to engage both virtually and in person to volunteer in our communities, share laughs, create memories... And build a better future together.

Impact in real use

Measured against where things stood before, not projected.

35%

faster resolution

Customer service workflow

60%

faster document and approval completion

Document & decision workflow

3×

faster information retrieval

Knowledge workflow

Cost of doing nothingFree · About 2 minutes

What is the status quo costing you?

Pick the workflow that matters most and set the sliders to how the work actually runs. Every figure is built from your own numbers, not our projections.

No savings promises. A structural read on how much of one workflow's annual cost sits in the steps AI typically touches.

Open the cost calculator

Built entirely from your own numbers. The diagnostic later opens pre-filled with what you set here, so nothing is asked twice.

What you get

  • A dollar figure for what one workflow costs to run for a year, at your settings
  • The cost of waiting, projected over the months until you act
  • The share of that cost sitting in the steps AI typically touches: sorting, routing, looking things up, and drafting
  • A one-page summary you can download and forward to a CFO or CEO
  • A direct hand-off into the diagnostic, pre-filled with what you set

AI is redesigning work.
Start deliberately.

Fixed fees, published on the site. Transformation Blueprint under the Acceptance Guarantee: no fee if outcomes are not accepted.

If you are defining where to act, start with Jumpstart.
If you are ready to deploy, speak with engineering.