Rogers delivers stronger customer experience and higher operational efficiency

THE CHALLENGE

Rogers faces high support costs due to outdated fragmented provisioning systems

Rogers was challenged with processing an immense volume of data transactions at high speeds – over 200 records per second, a requirement critical to keeping pace with its growing subscriber base. The project demanded not only robust error handling to avoid revenue loss but also swift, efficient data management from tables containing over 350 million records. All these intricate tasks had to be completed within an aggressive four-month deadline to prevent significant revenue loss.

THE TECHNICAL SOLUTION

Architech's strategic overhaul modernizes Rogers Wireless Provisioning with advanced J2EE managed solution

With Architech, Rogers advanced its data service capabilities by developing a high-performance rating engine using J2EE on WebLogic 8.1. This system, designed for high-volume data processing, utilized de-coupling and parallel processing with JMS queues for efficiency. Oracle SQL*Loader played a key role in handling the significant data influx, maintaining performance despite the heavy load.

Strategic database optimization ensured rapid data access and management. Jasper Reports, integrated for dynamic reporting, and WebLogic Time Service for precise scheduling, further enhanced the system's capabilities. This robust solution dramatically improved Rogers' operational efficiency and data management, reinforcing its network reliability and service continuity.

THE Business solution

Rogers operations streamlined with single system improving customer service and market agility

The solution Architech provided enabled the launch of Rogers' advanced Data Services program, setting Rogers apart in the competitive telecommunications market. The system's seamless integration with Rogers' billing platforms was crucial. It allowed for real-time data classification and immediate charging features that were vital for Rogers to maintain a competitive edge. This integration not only streamlined Rogers' billing operations but also offered enhanced accuracy and efficiency in customer billing. The improved capabilities directly contributed to better customer satisfaction and retention, reinforcing Rogers' reputation as a leader in innovative telecom solutions.

ROGERS

Rogers Ignites Operational Efficiency and Accessibility with Modernized Digital Form Builder

ROGERS

Rogers delivers stronger customer experience and higher operational efficiency through remodelling data services capabilities

CAse Study

ROGERS

At a Glance

client

headquarters

Company Size

Industry

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THE CHALLENGE

Rogers faces high support costs due to outdated fragmented provisioning systems

THE TECHNICAL SOLUTION

Architech's strategic overhaul modernizes Rogers Wireless Provisioning with advanced J2EE managed solution

THE Business solution

Rogers operations streamlined with single system improving customer service and market agility

the REsults