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Accelerate
to market
and go live
in just weeks
Case Studies
View All
Trusted by
leading enterprise
brands
Learn best
practices &
techniques from
the #dreamteam
Don't just dream
of the future...
Build It!

Please choose a time slot below to schedule a call with our experts to discover how we can assist you in reaching your goals!

Ready to get started?
Schedule a
call to
learn more
Schedule a meeting to learn more
ROGERS

Rogers Ignites Operational Efficiency and Accessibility with Modernized Digital Form Builder

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ROGERS

Rogers Integrates Wireless Provisioning Systems, Streamlining Operations and Increasing Customer Service Management Visibility

CAse Study

ROGERS

At a Glance
Faced with the challenge of a fragmented mix of provisioning systems due to mergers and acquisitions, Rogers was struggling with high support costs, error-prone applications, and a lack of end-to-end visibility in customer service management. Partnering with Architech for a strategic overhaul, the focus was on replacing these multiple, outdated legacy systems with a unified, digitally advanced solution.
1 day
DEVELOPMENT 
TURNAROUND 
ON NEW FORMS
42+
use cases across
Rogers ecosystem
200 hrs
SAVED PER
USE CASE
client
headquarters
Ontario, Canada
Company Size
89,000+
Industry
Telecommunications
founded
1960

THE CHALLENGE

Rogers faces high support costs due to outdated fragmented provisioning systems

Rogers faced significant challenges with its legacy provisioning systems. These outdated systems were the cause of high support costs and error-prone applications, impairing visibility in subscriber service management. This inefficiency translated into growing customer dissatisfaction, escalating churn rates, and impairing visibility in subscriber service management. Rogers' operational flexibility was severely impacted by the intertwined changes in business systems and network infrastructure, creating a complex web that slowed down decision-making and adaptation to market changes. Rogers needed to adopt a strategic transformation to disentangle and modernize its systems, essential for its growth in the telecommunications industry.

THE TECHNICAL SOLUTION

Architech's strategic overhaul modernizes Rogers Wireless Provisioning with advanced J2EE managed solution

Architech revamped Rogers’ provisioning systems by strategically selecting and customizing a cable-based provisioning product for wireless applications. This advanced solution entailed integrating the system with Rogers' critical business support systems, encompassing billing, equipment, and resource management, within a J2EE managed application server environment.

Additionally, they enhanced the system's efficiency by incorporating intelligent provisioning functionalities such as auto-reconciliation and auto-reprovisioning. These features were tailored to optimize network operations and equipment capabilities, ensuring a seamless and flexible service provision in line with the evolving demands of wireless technology.

THE Business solution

Rogers operations streamlined with single system improving customer service and market agility

The strategic solution and approach from Architech streamlined Rogers' operations by replacing three outdated legacy systems, enhancing overall operational efficiency and agility in market response. A key outcome of this upgrade was the notable enhancement in customer support quality, as reflected in the increased rate of single-call resolutions for customer issues. This transformation not only improved Rogers' service efficiency but also reinforced its status as an innovative leader in the wireless industry.

the REsults

This project was not just a technical overhaul; it was a strategic business move for Rogers. By consolidating multiple disparate systems into a unified, flexible platform, Rogers achieved substantial operational savings and reduced total cost of ownership (TCO). The new system's flexibility and integration capabilities enabled Rogers to respond swiftly to market changes and emerging technologies, significantly enhancing their competitive edge.

The form builder will lead to significant cost savings as well as saving time on triaging calls and emails addressing any delays with our previous legacy forms.
Product Manager and Digital Support