What is the status quo costing you?
Size the cost of doing nothing, in your own numbers.
Pick the workflow that matters most. Set the sliders to how the work runs today. Every figure is built from your numbers, not our projections.
Every reopened or misrouted ticket adds cost and stretches the time to a resolution customers feel.
The current state, in your numbers
$3,432,000
is what customer support triage and escalation costs to run for a year at these settings.
The cost of waiting
$1,716,000 over 6 months
What to count: Every support ticket your team triages weekly, including reopened tickets.
What to count: Average hands-on time to triage and route a single ticket.
What to count: Salary plus benefits and overhead for the staff doing this work.
What to count: Share of tickets that reopen or land with the wrong team.
How the "in play" figure works
A structural read, not a forecast. Each workflow is split into its steps, and the steps AI typically changes are flagged. The figure is your annual cost times the share of cost sitting in those steps.
It says how much is addressable, never how much you would save. Rework is assumed to add about one extra handling cycle. Step shares are estimates until they are checked against your real workflow in an AI Jumpstart.
