What is the status quo costing you?
Size the cost of doing nothing, in your own numbers.
Pick the workflow that matters most and set the sliders to how the work actually runs - every figure here is built from your own numbers, not our projections.
Every reopened or misrouted ticket adds cost and stretches the time to a resolution customers feel.
The current state, in your numbers
$3,432,000
is what customer support triage and escalation costs to run for a year at these settings.
The cost of waiting
$1,716,000 over 6 months
What to count: Every support ticket your team triages weekly, including reopened tickets.
What to count: Average hands-on time to triage and route a single ticket.
What to count: Salary plus benefits and overhead for the staff doing this work.
What to count: Share of tickets that reopen or land with the wrong team.
These are your numbers. The defaults are only a starting point. Adjust every slider until the picture matches how the work actually runs.
How the "in play" figure works
It is a structural read, not a forecast. Each workflow is broken into its real steps, and the ones that are sorting the work, sending it to the right place, pulling records, or drafting the first version are flagged as the surface AI typically changes. The figure is your annual cost multiplied by the share of cost sitting in those steps.
It says how much is addressable, never how much you would save. Rework is assumed to add roughly one extra handling cycle. All step shares are directional and confirmed against your real workflow during a Jumpstart.
Seeing the number is the easy part.
The diagnostic turns this picture into a specific, measurable plan: the workflow to redesign first, what stands in the way, and how much of that cost is genuinely recoverable.