Rogers One Number

THE CHALLENGE

Navigating technical complexities for an innovative, user-friendly, and secure communication application.

Rogers wanted to build a web portal, a mobile call management tool, and an iPad application as the primary components for their latest innovation, Rogers One Number. The new application would allow customers to talk, text, and chat over Wi-Fi seamlessly using their Rogers phone number. To successfully launch this product Rogers needed support navigating the technical capabilities and environment needed to achieve the desired business transformation and sustain their competitive edge in the market.

THE TECHNICAL SOLUTION

Transforming virtual communication with a seamless, multifaceted cross-platform approach.

Rogers engaged Architech to tackle this project. To align the diverse requirements of this project, Architech developed a multifaceted approach that connected with the launch of Rogers’ IMS network.
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This complex environment needed precise integration ensuring Rogers' services functioned seamlessly across various platforms.
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To meet the scale requirements of the solution, Architech launched a cross-platform and cross-device system, with views for desktop, tablet, and mobile phones that are contextually appropriate for how the user expects to engage with the device.

Architech also enforced strict network protocols, ensuring high reliability and service quality. Finally, robust user authentication and account management systems were developed to enhance security and convenience for users making it easy to connect securely through WIFI.

THE BUSINESS SOLUTION

Enabling customer engagement and delivering scalable excellence.

As the first unified one number application to hit the Canadian market, Rogers was able to enhance brand loyalty and launch a distinctive user journey, elevating the brand’s overall customer experience. By leveraging subscriber information and managing community-based messaging, Rogers effectively streamlined customer communication for messaging services, converged access to the One Number portal for all subscribers and delivered a user-friendly and reliable customer experience.

Leading Financial Institution

Modernizing Global Wealth Management Application

Rogers

Rogers Elevates Customer Experience with First-to-Market Cross-Platform Communication Portal.

CAse Study

Rogers

At a Glance

client

headquarters

Company Size

Industry

founded

THE CHALLENGE

Navigating technical complexities for an innovative, user-friendly, and secure communication application.

THE TECHNICAL SOLUTION

Transforming virtual communication with a seamless, multifaceted cross-platform approach.

THE BUSINESS SOLUTION

Enabling customer engagement and delivering scalable excellence.

the REsults

Architech's collaboration with WIND Mobile led to a unified, responsive, and user-friendly digital platform, streamlining operations, and solidifying WIND's position as a telecommunications industry leader.

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